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Sales Policy & Conditions of Use

Access to and use of this website are subject to your unconditional acceptance of the terms & conditions of use, provisions and warnings in our contractual provisions ("Sales policy and conditions of use"). By accessing and using the website, you are implicitely accepting these provisions without reservation. 

Safety of use:

The Bio'ty Lab supplies natural cosmetic products that are subject to the following conditions:
• 95-100% natural, with a minimal of synthezised chemicals in its ingredients list (those potentially most harmful are not present)
• Are dermatologically tested and thus safe to use.

The Bio'ty Lab takes responsibility for the quality of the products it supplies but will not be liable for any damages, whether direct, incidental, consequential or punitive damages, arising out, use of, or inability to use information posted on

Information on ingredients used in cosmetic products appearing on this web site is not intended to be, nor should be interpreted as, advice or recommendation concerning the use of any cosmetic product or ingredient. If you have questions about your use of a cosmetic product, please review the labeling appearing on the product and/or consult a physician. 
Please use the cosmetic products as prescribed by the manufacturer. Always avoid contact with the eye, swallowing and use on very young babies or pregnant women, unless mentioned otherwise.

Natural products do contain (sometimes) a high level of essential oils or other powerful ingredient that can provoke allergic reaction(s). Please always use a product with care and according to the notice. If you have a harsh reaction or a very sensitive skin, we advice you to consult a dermatologist before use.
If you have any questions, you can always contact us at


Information on the website:

Any text, list, photo, product advertised on this website may contain technical or content-related inaccuracies or typing errors. This information is subject to change periodically. The Bio'ty Lab and/or third parties (webmaster, authors) may make changes to this website at any time. Do not make any important decisions based on information taken from this website. Please consult a competent professional for specific advice adapted to your situation. Some countries or some jurisdictions do not permit the exclusion or limitation of liability for indirect or consequential damage so that this limitation may possibly not apply to you. If you do not agree with all or part of this website, or if you do not agree with the Sales Policy & Conditions of Use, your sole and exclusive remedy is to discontinue using this website.


Price guarantee:

The Bio'ty Lab guarantees the prices posted on its website. The prices are inclusive of Belgian VAT at 21% and exclusive of handling and delivery costs (see Delivery Service and Return policy for more information).



Payments are made online or via money transfer in advance. Payments are protected and made via a secure server. For more information, visit Multisafepay
Only when payment is completed and received can we proceed with the order sending (for which you will receive a confirmation email).

BIOTYLAB accepts payments through Visa and MasterCard. If you choose to pay with a credit card, the money is instantly withdrawn from your account upon confirmation of the payment.

Use of promotions:

Promotions are not cumulative so only one advantage (discount, free delivery, price cut , voucher etc) can be used at the time.

Gift Vouchers:

The gift vouchers may not be refunded in cash or exchanged.
The gift vouchers can only be used on, and valuable during 1 year.
The gift vouchers are not reloadable.


Any disputes are to be settled by the competent court of law in the district where the supplier's head office is situated. Belgian law applies exclusively. The use of this website is not allowed in countries where all of these provisions, including this paragraph, are not applicable.


Damage to your computer:

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


Cancellation of order by the Bio'ty Lab:

We reserve the right to cancel the contract between us if:
We have insufficient stock to deliver the goods you have ordered;
 we do not deliver to your country; or
 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.


Changes to legal notices:

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.



You acknowledge and agree to be bound by the terms of our privacy policy (see Legal Terms & Privacy).


Commitments of the user:

The user undertakes i) not to use the website for illegal or harmful purposes; ii) not to prevent access to the website or to disturb or change the website or to render the website less efficient or to cause damage to the website, Bio'ty Lab or third parties; iii) not to use the website to pass on or spread computer viruses or harmful or illegal information; iv) not to jeopardise the intellectual rights present on the website, and v) not to send or post any unsolicited e-mails. Bio'ty Lab reserves the right to report users who violate Belgian or international law to the competent authorities and to suspend access to and use of the services and information available indefinitely in the case of any user who violates or fails to observe these Sales Policy & Conditions of Use.


Contact details:

If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us;
Bio'ty Lab bvba
Kortrijksesteenweg 154 - 9830 Sint-Martens-Latem - Belgium
RPR Ghent
Tel: +32 475 56 58 44

Version January 2023

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