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Delivery and Return Policy

Standard delivery:


Free shipping from € 59 / Transport costs for orders = € 4.95

Delivery time: 2-3 business days. During school holidays: 2-4 business days.

Netherlands & Luxembourg:

Free shipping from € 69 / Transport costs for orders = € 5.95

Delivery time: 2-3 business days. During school holidays: 2-5 business days.

France & Germany:

Free shipping from € 150 / Transport costs for orders = € 9.95

Delivery time: 3-6 working days

The rest of the world:

Free shipping from € 300 / Transport costs for orders = € 30

- Orders are not processed on weekends and public holidays, including deliveries on Saturdays.

- Orders are sent with Bpost. We are not responsible for Bpost delays.

- The customer is responsible for providing a correct delivery address. If the specified address is incorrect or incomplete and the package needs to be resent, the customer pays for the full transport costs (€ 5,90 for Belgium and € 7,90 for the Netherlands)

-No delivery on Saturday.

-Orders are to be dispatched within 2 days max after receipt of payment. Orders placed over the weekend or on holidays are to be dispatched the following Monday.

-Please insure that the delivery address is accurately written and that there is someone available to reception the package ordered at the delivery address (signature for delivery needed). Please note that orders returning to Bio'ty Lab because of mistakes in the address, will have to pay the transport costs again, in order to resend the package.

-We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.

Please note Belgian VAT is charged on items and is included in the prices per product.


Stock availability:

Unfortunately, from time to time stock may not be available. You will be contacted if the item you order is temporarily out of stock. We will dispatch available items immediately and ship any out of stock items when they become available. You will only pay one delivery charge.


Return policy:

For whatever reason, if you are not satisfied, we offer a full money back guarantee as long as the product bought remains unopened and in their original state. Please return at your own cost and risk the unused, undamaged product(s), within 14 days of receipt of your goods (together with your contact details) to our contact address and you will get refunded the full purchase price of the product within 14 days we received your returned good(s) (if the returned goods were sent back on time and franked sufficiently). Please, notify us if you wish to cancel your purchase before sending back the good(s).

 If your package has arrived damaged, you must report this within 2 days via, with the attached photos.

Foundations and concealers can not be changed dus to hygienic reasons.

Workshops are not refundable in case of cancellation given the costs we have to incur in advance.

Contact details:

Bio'ty Lab bvba
Kortrijksesteenweg 154 - 9830 Sint-Martens-Latem - Belgium
Tel/Fax: +32 475 56 58 44 -

Version of January 2024

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