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Shipping
Quick and free delivery as from 59 €
Belgium:
Free shipping from € 59 / Transport costs for orders = € 4.95
Delivery time: 2-3 business days. During school holidays: 2-4 business days.
Netherlands & Luxembourg:
Free shipping from € 69 / Transport costs for orders = € 5.95
Delivery time: 2-3 business days. During school holidays: 2-5 business days.
France & Germany:
Free shipping from € 150 / Transport costs for orders = € 9.95
Delivery time: 3-6 working days
The rest of the world:
Free shipping from € 300 / Transport costs for orders = € 30 (depending on the country)
- Orders are not processed on weekends and public holidays, + no deliveries on Saturdays.
- Orders are sent with Bpost
- The customer is responsible for providing a correct delivery address. If the specified address is incorrect or incomplete and the package needs to be resent, the customer pays for the full transport costs (€ 5,90 for Belgium and € 7,90 for the Netherlands)
- Packages without an address are the full responsibility of the customer and will not be refunded. The customer has plenty of opportunities to check the address: at the confirmation of the order by Biotylab as well as at the confirmation of shipment by Bpost.
- For returns, the transport amount will be deducted from the return amount if the customer benefited from free transport.
- If you have not received your package, you must inform us within 2 weeks. Bpost then starts an investigation and questions the postman, looks at the postman's track & trace and requests photos of the delivery. After this period we can no longer start an investigation.
-10% for loyal customers
Subscribe and save on your orders. Our "Rewarded loyalty" program works on the principle of an electronic loyalty card;
For each purchase by bracket of 10€ (excluding VAT and delivery costs), you will receive one loyalty point. As soon as you get 50 points, you get 10% discount valid on your next purchase.
Your points are recorded and piled up automatically at each purchase. You can always look at your points card status on your account via "My Bio'ty Lab".
When you reach 50 points, 10% (excluding VAT and delivery costs) will automatically be discounted of the amount of your next purchase, when you proceed to the checkout.
Free samples
Get free samples with each of your order*. In every pack, we strive to insert one or two samples for you to discover new products and brands. If you wish to receive something in particular, please mention it when confirming your shopping basket. We will do what we can to give you satisfaction.
* if available in the stock. Samples can't be sold. Samples are only sent over together with an order.