Bio'ty Lab - Organic skincare and certified makeup – Online selling of organic and ecological products of exclusive brands.

Order information

• How quick are the goods delivered?

  The goods ordered by you are shipped the same day (if ordered before 3pm) or the next morning, except on week ends and public holidays, where the order is processed the following Monday.
  
  Depending on the speed of our logictics partner, you can expect your package within 1 to 3 working days for Belgium (and up to 5 days for all other countries). There are no deliveries on Saturdays.
  
  Please make sure someone is there to reception the package (a signature will be required). If you work, you may provide the address of your office or of your mum or good friend to make sure you get it as fast as possible.
  
  If, by any means, the goods you ordered happens to be temporarily out of stock, you will then be contacted. We will dispatch available items immediately and ship any out of stock items when they become available. You will only pay one delivery charge.
  
  

• How to order?

  It's very easy and extremely safe!
  
  To order a product, proceed by shopping per
  • category (if you need a specific product)
  • brand (classified per alphabetical order)
  • skin condition / symptom
  
  The prices displayed are inclusive 21% VAT but exclude handling and shipping.
  
  Then look into the list of product selection, click on a product and read all about it. If it's the one you want to buy send it to the shopping basket by clicking on the button. Once your selection is done, click on the Check Out button (on the top right side of your screen). You can then confirm your shopping basket, the quantities, your personal details such as delivery address etc
  
  After confirming your order you will be asked to pay. Payment is always secure and can be done via bank transfer or via the secured and recognized Ogone server. Follow the steps, it's very easy. Only once payment is confirmed will we ship the goods. You will receive an email confirming your order, the payment and the shipment.

• What if I didn’t order to right product?

  For whatever reason, if you are not satisfied, we offer a full money back guarantee as long as the product bought remains unopened and in its original state. Please return at your own cost and risk the unused, undamaged product(s), within 14 days of receipt of your goods (together with your contact details) to our contact address (Fabiolalaan 4 - 8020 Oostkamp - Belgium) and you will get refunded the full purchase price of the product within 14 days we received your returned good(s). Please, notify us (info@biotylab.com) if you wish to cancel your purchase before sending back the good(s).

• Buying outside Belgium?

  No problem, just order on-line and the items will be shipped where you wish.
  
  Please allow up to 5 days for delivery abroad. We charge 5,9€ for delivery to the Netherlands and Luxemburg, 13,5€ for France, 12€ for Switzerland, 8,9€ for Germany and 23€ for the rest of the world. For packages over 2 kg (products weight guides are given on individual product pages, as a guide), please contact us at info@biotylab.com. Please note Belgian VAT is charged on items (prices displayed incl VAT).

Payment

• Secure payment?

  Payments are made online or via money transfer in advance. Payments are protected and made via a secure server. For more information, visit ogone.be.
  
  Only when the payment is completed and received can we proceed with the order sending (for which you will receive a confirmation email).
  
  Our banking details in case you choose to pay by bank transfer:
  ING: 363-0537236-90 (for Belgium)
  IBAN: BE34 3630 5372 3690 (free for European countries)
  BIC code: BBRUBEBB
  Bio'ty Lab bvba - Fabiolalaan 4 - 8020 Oostkamp - Belgium
  VAT: BE 0812.263.647 - RPR Brugge

There to help you

• How to make a gift?

  When sending any order we take great care to pack the products proprely and nicely so they look good when delivered at your home. If you wish to offer a gift to someone you can mention it at the end of the order processing by:
  - Specifying the delivery address of the lucky person to receive the gift
  - Add a personal word that we will include in the pack, signed with your name.
  
  You also can offer a voucher as a gift with the amount of your choice. Have a look under the 'Gifts' for more information.

• How to get samples?

  We believe that trying the products is the best way to get convinced. So we strive to send you with each order a sample if available in stock.
  
  If you wish to discover the Bio'ty Lab range physically, you can always drop by the "Lab" near Brugge to try the products.
  
  And if you wish to share a Bio'ty Lab experience with friends, we offer the possibility to co-organise home parties at your place. Please contact us for both possibility.

• Why should I buy organic (skincare)?

  1° To re-discover real taste (the difference between a processed chicken wing and a good free chicken) and real fragrances (carambar sweet versus true raspberry).
  2° To avoid biting in a shiny waxy and tasteless apple in the middle of December. Even Snowwhite would have hesitated. Organic is knowing from where you buy.
  3° To avoid spreading petrol derivatives on your face. You mind your health.
  4° To prevent killing whales by not using conventional lipstick. You respect animals.
  5° To prevent your baby to become an allergic specialist.
  6° To use the natural healing power of plants.
  7° To avoid poisoning yourself when spraying perfume all over the house. You respect your body.
  
  You can opt for organic skincare just because it is gentle to the skin, healthy to your body, ethical to the world and so nice to use!