Delivery and Return Policy

Standard delivery:

Delivery for Belgium, the Netherlands and Luxemburg: Standard delivery and handling = 3,5€ per order. FREE standard delivery if purchase basket is over 49 €. Deliveries serviced by BPost.

Delivery for Germany, the United Kingdom and France: Standard delivery and handling = 8€ per order. FREE standard delivery if purchase basket is over 100€. Deliveries serviced by BPost or GLS.

Delivery to the rest of the world: Packages will be dispatched with BPost or GLS. Please allow for 3-7 working days for delivery. Price for delivery = 30€ for package under 3kg. The consignee is responsible for all customs and duty charges incurred. For packages over 3kg (products weight guides are given on individual product pages, as a guide), please contact us at info@biotylab.com.

In Belgium, please allow 1-3 days for delivery depending on the distribution policy of the distribution partner. Allow 3 to 7 days for the other countries. All deliveries for Belgium, Luxembourg and the Netherlands are serviced by BPost. The rest of the world is serviced by BPost or GLS. All orders placed in the morning for items in stock are likely to be delivered earlier. For items not in stock, you will get an email confirming delivery terms.

No delivery on Saturday.

Orders are to be dispatched within 2 days max after receipt of payment. Orders placed over the weekend or on holidays are to be dispatched the following Monday.

Please insure that the delivery address is accurately written and that there is someone available to reception the package ordered at the delivery address (signature for delivery needed). We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.

Please note Belgian VAT is charged on items and is included in the prices per product.

 

Stock availability:

Unfortunately, from time to time stock may not be available. You will be contacted if the item you order is temporarily out of stock. We will dispatch available items immediately and ship any out of stock items when they become available. You will only pay one delivery charge.

 

Return policy:

For whatever reason, if you are not satisfied, we offer a full money back guarantee as long as the product bought remains unopened and in their original state. Please return at your own cost and risk the unused, undamaged product(s), within 14 days of receipt of your goods (together with your contact details) to our contact address and you will get refunded the full purchase price of the product within 14 days we received your returned good(s) (if the returned goods were sent back on time and franked sufficiently). Please, notify us if you wish to cancel your purchase before sending back the good(s).

 

Contact details:

Bio'ty Lab bvba
Kortrijksesteenweg 154 - 9830 Sint-Martens-Latem - Belgium
BE 0812.263.647 - RPR Brugge
Tel/Fax: +32 475 56 58 44 - info@biotylab.com

Version of January 2018.